Bin Requests

You can order Garbage (red lid) and Recycle (yellow lid) bins for a newly constructed house.

Green Waste (green lid) bins are an optional service. 

The property must be occupied before bins will be delivered. Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.

House number must be displayed. If no number is displayed, the delivery of the bins may be delayed.

If you require bins for your new home, you need to:

• Submit a request online
• Phone: 1300 023 411

Additional or Green bin requests can only be made by the owner or managing agent of the property.  Managing Agents should provide evidence of their authority to manage the property while applying, such as the service agreement or written confirmation on a letterhead.

Payment is required when ordering an optional or additional bin. After that, the bin charge will be added to the annual rates for the next financial year.

Order Online:

Order additional or optional bin

Upfront costs for optional or additional bins

The cost of the bin depends on when you apply. Refer to the table below for more information.

Quarterly Pro-Rata Bin Calculations 2023/2024

• Once bins are ordered, we'll contact you to process your request and collect the upfront payment. Our secure payment system accepts Visa, Mastercard, and Amex.
• The prices on the application are current to 30 June 2024. Fees are reviewed annually and are subject to change from July 1 every year. Optional bin charges are NON-REFUNDABLE.
• If you wish to cancel the service in the following financial year, please submit an Online Bin Cancellation Form before 30 June to prevent the non-refundable charge from re-occurring.
• Optional bins must not be moved from the property or relocated to another property upon cancellation.
• Owners in the process of selling their property are not required to cancel their additional bin service.

Other ways to order a bin

1. Call us at 1300 023 411. Our Customer Services team will process the request and guide you through the payment over the phone.
2. Complete the Optional Bin Request Form (PDF) and send a cheque or money order to Wyndham City.  Paper form requests may take up to 2 weeks to process.

• Mail: Wyndham City Council, PO Box 197, Werribee VIC 3030
• Email:mail@wyndham.vic.gov.au

You can cancel your optional or additional bin by downloading, completing our Online Bin Cancellation Form.

Reports of a bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

When you have submitted a request you will need to:

• Leave the bin out
• Allow two working days for the waste truck to return

You can submit your request online:

• Report a missed garbage bin (red lid) collection
• Report a missed recycle (yellow lid) bin collection
• Report a missed green waste (green lid) bin collection

Alternatively you can phone Customer Service on 1300 023 411

Bins are generally repaired/replaced within 2 working days after your scheduled collection. 

To allow for the repair of your damaged garbage (yellow lid) bin you will need to:

• Ensure the bin is empty
• Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip
• The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Wyndham City on 1300 023 411.

You can submit your request online:

• Report a damaged garbage (red lid) bin
• Report a damaged recycle (yellow lid) bin
• Report a damaged green waste (green lid) bin

Alternatively you can phone Customer Service on 1300 023 411

If your bin has gone missing and you would like a new bin, you can complete our Online Missing/Lost/Stolen Bin Form.

Important note: Wyndham are undertaking a bin changeover program to ensure our bins are consistent with Australian standards.  This means if you had a yellow lidded garbage bin that went missing, you will receive a new 140L, red lidded bin in its place.