Book a Hard & Green Waste Collection

Wyndham City offers most Wyndham households three free hard and green waste collection services each financial year. This service works on a pre-booked system. You will need to book your collection day at least 1 week in advance, with collection waiting times of 2-3 weeks.

Book a hard and green waste collection online

What hard & green waste can be collected

General hard waste

Crockery and ceramics	Plates, bowls, cups, etc
Household furniture	Sofas, beds and tables
Mattresses and bases	No more than 2 per booking
Cardboard and newspaper	Flattened Tied
Glass and mirrors	Wrap and tape in several layers of strong paper or cardboard Mark ‘GLASS’ for the safety of collectors
Timber	Up to 10 pieces of timber Neatly tied No longer than 1.5 metres Bend or remove nails
Hard Plastic	Outdoor seating Containers Children’s toys

Green waste & raw timber

Raw timber, pruning’s and branches	Neatly tied Bundles must not be longer than 1.5 metres Bundles must be able to be lifted by one person Timber pieces 10 maximum and no longer than 1.5 meters with nails removed/bent down, bundled and tied.
Grass clippings, vines, rose cuttings, yuccas, serrated or spiky plants, weeds and leaves	Put these in open containers, bags or cardboard boxes All containers will taken unless labelled to be left behind

White goods/metal waste

Scrap metal	Less than 1.5 metres in length Dismantle play equipment: swings, basketball rings, etc
Small car parts, barbeques, lawn mowers and tools	Less than 20kg in weight
White goods (fridges, ovens, washing machines, dishwashers)	Secure doors with tape or remove
Empty paint tins	Remove lids
Hot water systems and baths
Electrical and household appliances	Stereos, computers, kitchen appliances, etc

Waste that cannot be collected

The contractor will only collect 3 cubic metres of waste. If you put out more than the allowed amount, then you must clean up and get rid of the remaining waste. Photographs will be taken before and after for reference.
Unacceptable waste or waste that is not put out in time will not be collected and your booking will be lost.
Penalties apply for waste left on the cross over or nature strip 24 hours after collection day.

These items cannot be collected

Green waste in wheelie bins
Untied tree cuttings/branches
Tree Stumps or roots
Household waste
Carpet, underlay, floor rugs and clothing
Renovation or building materials, pallets, rocks, rubble, soil, bricks or concrete
Timber longer than 1.5m or unbundled or with protruding nails
Unwrapped or broken glass
Liquid waste, chemicals, garden sprays, paint and oil
Hazardous or offensive waste including asbestos
Tyres, batteries, coil springs or car body parts
Gas bottles or oxygen cylinders

Disposal of other items

Chemicals

Detox your home is a safe, free and easy-to-use service to dispose of highly toxic, unwanted household chemicals such as solvents, poisons and cleaning products. Visit Sustainability Victoria or call on 1800 353 233 for more information.

Cardboard

The RDF (tip) located at 470 Wests Road, Werribee accepts many items for recycling and landfilling. Refer to Waste Guide for the full list.

Putting out your waste prior to collection date

Put items out 1 day before your collection date
To ensure a smooth collection please neatly sort / stack your items in 3 separate piles.
- General hard waste
- Green waste
- White goods/metal items
Please box small items of same type / category together.
Each item must not weigh more than 55kg and must be able to be lifted by 2 people
Items must not be longer than 1.5 metres.
Volume of waste must not be more than 3 cubic metres (3 metres long x 1 metres deep x 1 metre high)

Placement of your waste pile

Place your items within your property, i.e.: in your front yard / driveway
Do not place items on the nature strip / crossover
If access/placement is a problem, please contact Council prior to collection day
There must be clear access to your waste collection.
Backyard collections are not allowed
For properties with no obvious boundary (i.e.: no footpath or front fence), put your items between 4 to 10 metres from the street kerb/gutter
Under local laws, it is an offence to place your hard and green waste on the nature strip / crossover. Please make sure you put your waste within 4 to 10 metres from the street kerb on your property. If you do not place your waste correctly it will not be collected and your booking will be lost.

How to book your hard & green waste collection

To book your collection, follow these steps:

Step 1:
- Book a hard and green waste collection online
- If you are unable to book online you can call Wyndham City on 1300 023 411 between 8.30am and 5pm, Monday to Friday.
Step 2: Put your hard rubbish and green waste at the front of your house within your property boundary (not on the nature strip or footpath) the night before collection day.

If you have any queries about your booking please call Wyndham City on 1300 023 411 between 8.30am and 5pm, Monday to Friday.

Why is my property ineligible for hard & green waste collections?

Some Wyndham properties are not eligible for hard and green waste collections for one of the following reasons:

The rates for the property do not include a Waste Management charge (and therefore the property does not receive Wyndham City garbage collections services) and cannot receive hard and green waste collections
A building has recently been built on the property but the process to update the way the property rates are calculated has not been completed. Once this process is complete the owner will receive a supplementary rates notice. Once this notice has been issued (and as long as the property is paying the Waste Management charge (see 1) above)), the property will then be eligible for hard and green waste collections.

If you have any queries about your property's eligibility, please call 1300 023 411.

Cancelling your booking

Your hard and green waste collection may be cancelled by calling Council on 1300 023 411 by 9.30am, at least one business day before the collection date. Otherwise, the booking will be lost.

What happens to hard & green waste?

The contractor responsible for collecting Hard and Green waste aims to recycle as much as possible.

They do this as it is the most cost effective solution for them and because the contract requires a high recycling rate.

Items that are commonly recycled include: all items made from metals, green waste, untreated timber, electrical items and mattresses.

If you are planning to book a hard and green waste collection we recommend you give clothing, crockery and furniture to charity stores, as reuse is better than disposal.

Contact details

For general enquiries regarding Hard and Green Waste collections or any problems/issues regarding a booked collection, please call Wyndham City Council on 1300 023 411 between 8.30am and 5pm, Monday to Friday.