At Encore Events Centre and Wyndham Cultural Centre, we love bringing people together for unforgettable experiences, so it’s important that we can offer you a simple way to purchase your tickets to our events and performances.
We’re thrilled to announce that we will be upgrading our ticketing system, to enhance your purchasing journey.
Please note that our ticketing system will be temporarily offline from 8am, Wednesday 24 July, until the new system launches at 10am, Thursday 25 July.
During the offline period, you won’t be able to purchase any tickets online or in person. If you currently hold a ticket to a future event at Encore Events Centre, this system upgrade won’t affect your current ticket.
We apologise for any inconvenience this may cause. If you have any enquiries, please get in touch with our ticketing team 1300 156 557, or email: boxoffice@wyndham.vic.gov.au
FREQUENTLY ASKED QUESTIONS
Why do we need this update?
Our current ticketing provider is no longer operating in Australia, so we needed to find a new suitable platform. We also wanted to be able to offer our customers a seamless, user-friendly experience to purchase tickets, with upgraded features.
What are the new features?
- Seating maps: for performances with allocated seating, you’ll now be able to seamlessly select your seat, and utilise the interactive seat map, which will generate the view of the stage from each seat.
- Smoother purchasing: you’ll be able to purchase multiple tickets with the new shopping cart functionality
- Instant ticketing: once tickets are purchased, you’ll receive them via email instantly and will be able to add them to your digital wallet
- New updates and features will be added in the months to come. We are excited to be able to provide you with more options when booking a ticket to our events.
When will the system be upgraded?
On Wednesday 24 July, the current ticketing system will go offline, which means that tickets won’t be able to be purchased on this day. It’s expected that by Thursday 25 July at 10am, the new system will be live, and you’ll be able to utilise the new system to purchase your tickets.
I have a ticket to an upcoming show, what do I need to do?
Your current ticket, if it is printed, or saved as a digital file on your phone, is still valid. However, we encourage you to log into your account, once the new system is live from 10am, Thursday 25 July, to ensure all your details are up to date, if we need to get in contact about your ticket.
I have a printed ticket, do I need a new one?
If you have a printed ticket to an upcoming show, that ticket barcode will be transferred across to our new system, therefore you won’t need to organise for a new one to be printed. We do encourage you to log on to your account online, once the new system is live from 10am, Thursday 25 July, to ensure all your info is up to date.
Why do I need to make an account?
In the event a performance is unfortunately rescheduled or cancelled, it is essential that we have your details if we need to get in contact. The personal information you share with us is protected by our privacy policy. Your personal information will not be shared with a third party. For further information on how your personal information is handled, visit Council’s Privacy Policy at https://www.wyndham.vic.gov.au/privacy-policy
Where is my information stored?
All data collected by Ferve, Wyndham City’s new ticketing platform provider, is maintained within Australia and is compliant with Australian Privacy Principles. Our data is maintained in our own specific database and is never shared with a third party. The serve infrastructure used is located in Sydney by Equinix, a global leader in the provision of data centres with over 200 sites in operation worldwide. You can read more here: https://ferve.tickets/security-statement/ Our customers credit card data is not part of that data set, however. We use Ferve's Merchant facility, ArtsPay.
I have an Eventbrite or Humanitix issued ticket, is this affected?
Any tickets that have been purchased through other ticketing sites like Eventbrite or Humanitix will not be affected by this ticket system upgrade.