Service Commitment
Wyndham Council is a large organisation delivering more than 100 services to the community. We recognise that providing our customers with a high standard of service that meets expectations is critical. And yes, we can continue to improve our service just as we have been doing over the past decade. We cannot change overnight but we are taking steps to change for the better.
Customer Service Charter
In July 2014 Council formally adopted its Customer Service Charter which formalises our commitments to our customers, how customers can help us and to set a number of contact standards. See the Customer Service Charter in full but in summary
We commit to:
- Providing a range of methods for you to choose when contacting Council
- Delivering prompt, honest and courteous service
- Listening and responding to your needs in a timely manner
- Working with you to provide the best solution
- Demonstrating technical and professional competence in providing advice
- Keeping you informed on the status of your enquiry where applicable
- Respecting your privacy and protecting your information
You can help us by:
- Contacting us using our listed contact methods
- Treating staff with honesty and respect
- Providing us with accurate and timely information
- Working with us to solve problems where possible
- Giving us sufficient time to respond to your requests especially when they are complex in nature
- Engage in providing feedback to Council in relation to our services so we can continue to improve our service delivery
Feedback
Of course these are only a couple of steps in the process ahead. So here is where we need your help: If you have had recent contact with Council, please contact Council's Customer Service Coordinator to outline how satisfied you were with the quality of the service you received. In keeping with the above, Council would like to recognise staff that have shown the attitude and behaviour needed to provide good service. Similarly if there are some areas that need improvement, we need to know about it.
Charter Of Human Rights
The Victorian Charter of Human Rights and Responsibilities Act 2006 is a law that protects the human rights of all people in Victoria.
The Charter requires all public authorities, including local councils, to act compatibly with human rights in the delivery of services and when making decisions.
Wyndham Council recognises and respects that everyone has the same human rights entitlement to allow them to participate in, and contribute to, society and our community. We recognise that all persons have equal rights in the provision of, and access to, Council services and facilities. When determining whether a right can be reasonably limited, the interests of all the parties are balanced and considered.
The Charter sets out a list of twenty rights that assist all people to live with freedom, respect, equality and dignity.
For more information go to Department of Justice website or the Human Rights Commission website