Register or Log In
Creating an account to track your request is easy. Simply provide your name, email address, and password. Make sure to go to your email and click on the link sent to you to get started.
Possible Temporary Service Delays
Over the coming weeks, you may experience some delays as we transition to a new system and new processes. We appreciate your patience while our team adapts to these changes and work to improve our services. Thank you for your understanding.
Introducing the new and improved My Requests and Issues portal!
My Requests and Issues is our new online self-service portal where you can:
- Lodge requests on a range of issues
- Sign up to track or follow up your requests anytime, from any device
The new portal has improved features that make it easier to find the information you need to raise a service request or report an issue.
In the future, you’ll also be able to:
- Apply for permits
- Make payments
- Upload certificates
Register now to explore our online services. Want to know more? Check out the Frequently Asked Questions below.
Track your Request
To track your request use the REFERENCE NUMBER sent to you by email or SMS when you submitted it. Simply LOG IN to see a full list of your requests.
Enter as a Guest
You can submit a request or report an issue as a guest. Remember - you'll need to fill in your details each time and keep a record of all References Numbers to track submissions.
Need help with with My Requests and Issues
For help with registering, logging on or logging off, please read our FAQs or reach out for assistance.
- Call us: 1300 023 411 Monday to Friday, 8 am to 5 pm (excluding public holidays).
- Live chat. Find the “Live chat” button in the bottom right corner of every page. Start a chat and if you need extra assistance a team member will be available to join the chat from 8 am to 4:30 pm, Monday - Friday.
Your Privacy
When you register with the Wyndham Requests and Issues Portal, we'll ask you to give contact details. Find out about our Privacy Policy.
Frequently Asked Questions
What is happening?
Wyndham City has updated its online customer service portal.
The new and improved My Requests and Issues portal (formerly Request a Service) has a fresh look and feel, with improved features that make it easier to find the information you need to raise a service request or report an issue.
What are the benefits of the new system?
The new portal includes improved features that make it easier to find the information you need to raise a service request or report an issue. It also improves and streamlines the process for Council staff actioning requests, meaning you will enjoy a faster, smoother turnaround on your requests.
The new portal allows you to create an account, track the progress of your enquiries and view your interactions with Council. For convenience, requests can still be submitted as a guest.
These improvements form part of a major systems upgrade Wyndham City is undertaking to streamline internal processes and enhance the way we work, improving service delivery to our residents and suppliers.
Do I have to create an account?
No. The new portal allows you to create an account, track the progress of your enquiries and view your interactions with Council.
Alternatively, you can log your request or enquiry as a guest.
What if I've forgotten my password?
If you've forgotten your password, you can request to reset your password here.
I already have an account through the previous customer portal. Will I need to create a new one?
Yes. To get started, simply follow this link to our portal and follow the prompts to register,
Please contact our friendly customer service team if you are having any issues with registering on 1300 023 411.
Will my existing requests be transferred to the new customer portal?
Yes. If you had an account with us through the Request a Service portal, these will be available to view in your new My Requests and Issues portal account.
How do I track my requests?
There are two ways to track any requests.
- Log on as a registered user to see all your current and completed requests.
- Not registered? Select Track Request and enter the 11-character tracking number that’s on the email or SMS that we sent when you logged the request.
How can I respond to, and follow up on, my submitted requests?
It’s easy to follow up on your requests:
1. Go to the to the acknowledgement email we sent to you.
2. Click ‘reply’. This links you directly to the right team.
How do I log out?
To log out, click or tap your name on the top right-hand side of the page. Then, click or tap Log Off.
Is this the only way I can report an issue or lodge general enquiries and requests?
No. The My Requests and Issues portal is simply another way the community can interact with Council.
You can still visit the Civic Centre or call our Customer Service Team to make a payment, make enquiries or report an issue. You can also continue to use the Snap Send Solve app to report an issue.
Can I set up business account?
Yes. You can set up a business account if you operate in Wyndham. All you need is a separate email address.
Why can’t I access Report an Issue or Request a Service?
The My Requests and Issues portal replaces Council’s existing Request a Service online functions.
If you click on the link for Lodge a Request or Issue, you will be automatically redirected to the My Requests and Issues portal, where you can lodge your service request or report an issue.
When is the Requests and Issues portal expanding to include all services?
This is our initial launch. We are connecting our all our services through this platform.
In the future, you will be able to apply for permits, make payments, upload certificates, and manage most of your council tasks in one place.
We will keep you informed as we add more features to the portal.
Where can I get more information?
Please contact our friendly customer service team if you are having any issues on 1300 023 411.