- Street address
- 121 Exhibition St, Melbourne VIC 3000
- Postal address
- GPO Box 4567
Melbourne VIC 3001
- Phone
- 1300 55 81 81
- Website
- https://www.consumer.vic.gov.au/
Consumer Affairs Victoria is a business unit of the Department of Justice and Community Safety, within the Victorian government.
We are Victoria’s consumer affairs regulator. Our purpose is to help Victorians be responsible and informed businesses and consumers.
To do this we:
- review and advise the state government on consumer legislation and industry codes. For a full list of legislation we administer and our public consultations and reviews, view our Legislation section
- advise and educate consumers, tenants, businesses and landlords on their rights, responsibilities and changes to the law
- register and license businesses and occupations
- conciliate disputes between consumers and traders, and tenants and landlords
- enforce and ensure compliance with consumer laws.
Call centre number: 1300 55 81 81.
Complaints can be sent via mail to:
Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001
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