Bin Requests

You can order Garbage (red lid) and Recycle (yellow lid) bins for a newly constructed house.

Green Waste (green lid) bins are an optional service. 

The property must be occupied before bins will be delivered. Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.

House number must be displayed. If no number is displayed, the delivery of the bins may be delayed.

If you require bins for your new home, you need to:

• Request a New Residential Bin
• Phone: 1300 023 411

Property owners or managing agents need to order bins for a home. Managing agents can apply with proof they are looking after the home with a:

• Service agreement , or 
• Written confirmation on a letterhead

Order additional or optional bin

Costs for optional or additional bins

Additional bins can be ordered at any time and will be charged based on the date of the request. The tables below show the quarterly charges for 2024/2025.

• If you wish to cancel the service in the following financial year, please submit a bin cancellation request before 23 June to prevent the non-refundable charge from re-occurring.
• Optional bins must not be moved from the property or relocated to another property upon cancellation.
• Owners in the process of selling their property are not required to cancel their additional bin service.
   

Other ways to order a bin

1. Call us at 1300 023 411. Our Customer Services team will process the request over the phone.
2. Visit us: Wyndham City Council, 45 Princes Highway, Werribee VIC 3030. Our Customer Service team will provide you with a form to complete and return.
    

Cancel your Optional/Additional Bin

Reports of a bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

When you have submitted a request you will need to:

• Leave the bin out
• Allow two working days for the waste truck to return

Report a Missed Bin Collection

Alternatively you can phone Customer Service on 1300 023 411

Bins are generally repaired/replaced within 2 working days after your scheduled collection. 

To allow for the repair of your damaged garbage (yellow lid) bin you will need to:

• Ensure the bin is empty
• Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip
• The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Wyndham City on 1300 023 411.

Report a Damaged Bin

Report a Missing/Lost/Stolen Bin

Important note: Wyndham are undertaking a bin changeover program to ensure our bins are consistent with Australian standards.  This means if you had a yellow lidded garbage bin that went missing, you will receive a new 140L, red lidded bin in its place.